Frequently Asked Questions

1. What are your shipping times?

We work really hard to deliver your product as soon as possible because we know how impatient we are when ordering something online. We strive to get your purchase to you within 7 days, but please give us up to 14 days in case of delays. If the shipping times are different from the standard 7-14 days, we will let you know about it on the sales page.

2. I ordered 2 items. Why did I get only one?

Most items are shipped individually. It makes the logistics easier and helps us keep the prices low. Do not worry, your other product is on its way and will arrive shortly!

3. I made a mistake in my order!

We will definitely try to fix it but you need to email us as soon as possible at support@coolvader.com. We process your order immediately after we get the information from you, but if you let us know early enough, we may be able to change your order. If your item has shipped out, we will still try to make it right. We know it's no fun to get something you will never wear or use!

4. What's your return policy?

If you are not happy with your purchase, please email us. We will provide you with instructions how to return the item to us and get the right one or a refund. You have 30 days since the delivery of your product on all retail, non-promotional items.The item must be unused and in the same condition that you received it. Any time there is something wrong and you are not happy, email us and let us fix it!

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